AHMEDABAD · FULLTIME
Service & Support Engineer
URL Aseptic Automation
Ahmedabad · onsite · Posted 5d ago
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Section · 01
About this role
Role & responsibilities
- Demonstration/Installation/Commissioning of Machine and system.
- Installation, deployment, and testing of our custom developed software & equipment.
- Training of Application and equipment
- Provide customers a software technical support to resolve their issues. (Over call/remotely or on site)
- Research and identify solutions for software and hardware issues and resolve.
- Client coordination for Troubleshooting of issues related to applications, equipment or database.
- Properly escalate unresolved issues to appropriate internal teams
- Ensure all clients issues are logged, Prepare accurate and timely reports for that.
- Should build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
- Basic Knowledge of SQL Server.
- knowledge of pharmaceutical serialization and vision Inspection would be an advantage
Preferred candidate profile
- Work Experience as Technical Support Engineer, IT Help Desk Technician, or similar role
- Good verbal & written communication skills
- Good Problem Solving & Relationship management skills
- Ability to diagnose and troubleshoot basic technical issues
- Ready for site visits
Perks and benefits
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Section · 02