Service Support Associate

Responsibilities

• Perform Web application support and L2 Level analysis and defect fixes.
• Execute hands-on Log Analysis, Dashboards, SOAP UI, Monitoring & Alerting.
• Utilize application support tools like Kibana, Splunk, Git, Putty, Tableau, Salesforce, Jira, Azure, DBeaver, Postman, etc.
• Manage incident management, onboarding, implementation, and application monitoring.
• Review application error logs and maintain security, session management, and development best practices.
• Collaborate with teams to ensure seamless UI, cross-browser compatibility, batch jobs, and message broker operations.

Required Candidate Profile

• College or University degree in Computer Science, Engineering, Information Technology, Business Administration or another relevant field is desired.
• 1.6+ years experience in an operations support role in eCommerce/retail organization with knowledge of purchase orders and invoices.
• Strong proficiency in DB2, Postgres, MySQL, and Linux/Unix Command Line.
• Proficiency in basic/intermediate Shell Scripts and Perl Scripts.
• Hands-on experience in SFTP and basic knowledge in Docker.
• Understanding of hospital and/or healthcare systems (Materials Management, AP, GL) (Preferred).
• Proficiency in spoken and written English with strong analytical, critical thinking, and troubleshooting skills.
• Excellent attention to detail and ability to work under a flexible schedule based on business needs.