Service Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Specialist based in Canada.

This role offers the opportunity to support operational excellence within a dynamic financial services environment. You will help deliver accurate, efficient, and compliant service solutions for internal teams and external clients. The position combines process management, data analysis, stakeholder collaboration, and continuous improvement. You will play an important role in implementing solutions, resolving issues, and enhancing service delivery. Working with multiple partners, you will contribute to strategic initiatives and operational improvements. This opportunity is ideal for a detail-oriented professional who enjoys problem-solving and making an impact. You will be part of a collaborative environment where innovation, accountability, and customer service are highly valued.

Accountabilities:: The Service Specialist is responsible for supporting operational teams by managing processes, analyzing information, and ensuring high-quality service delivery. The role requires strong attention to detail, collaboration across teams, and the ability to identify opportunities for improvement while maintaining compliance with operational and regulatory standards.

Support business and operations teams by implementing solutions, managing processes, and providing guidance on service-related activities.

Respond to internal and external stakeholder inquiries, ensuring accurate, timely, and informed support.

Monitor performance, track issues, and contribute to the resolution of operational challenges.

Analyze data and business information to provide insights, recommendations, and reporting dashboards.

Prepare regular and ad hoc reports by collecting, organizing, and validating information.

Support change management initiatives, including process updates, system improvements, and implementation activities.

Ensure transactions, activities, and service requests are completed accurately and within established service-level expectations.

Review and reconcile documentation and information to maintain data accuracy and completeness.

Identify process improvement opportunities and contribute to the design and implementation of enhanced workflows.

Collaborate with internal and external stakeholders to achieve business objectives and maintain strong working relationships.

Develop and maintain knowledge of regulatory requirements, operational risks, and compliance expectations.

Support the creation of tools, resources, and training materials to improve team effectiveness.

Apply sound judgment and risk awareness when making decisions and resolving operational issues.

Requirements:

The ideal candidate has experience in operations, financial services, customer support, or a related environment, with strong analytical abilities and excellent communication skills. They are comfortable managing multiple priorities, working independently, and collaborating with various stakeholders.

3+ years of relevant professional experience combined with post-secondary education in a related field, or an equivalent combination of education and experience.

Strong knowledge of relevant systems, technology tools, and operational processes.

Experience working with business products, services, workflows, and quality controls.

Understanding of regulatory requirements, operational risks, and compliance practices.

Strong customer service skills with the ability to manage stakeholder relationships effectively.

Advanced proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.

Strong written and verbal communication skills.

Excellent collaboration and teamwork abilities.

Strong analytical thinking, problem-solving, and decision-making skills.

Ability to prioritize tasks, manage deadlines, and deliver accurate results in a fast-paced environment.

Ability to influence stakeholders and contribute to continuous improvement initiatives.

Strong attention to detail, organizational skills, and professional judgment.

Ability to learn specialized processes and systems through education and hands-on experience.

Benefits:

Competitive salary range of approximately $45,500 to $84,500 CAD, depending on skills, experience, qualifications, and location.

Comprehensive compensation package including potential performance-based rewards.

Health and wellness benefits, including medical coverage.

Life insurance and accident insurance programs.

Retirement savings plans to support long-term financial wellness.

Tuition reimbursement opportunities to encourage professional growth.

Remote work flexibility within Canada.

Access to training, coaching, leadership support, and career development opportunities.

Inclusive workplace culture focused on collaboration, growth, and employee success.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1