Service Specialist

Position Name : Service Specialist

Reporting Manager : Regional Parts & Service Manager -Hyderabad

Work Location : NMDC Bailadilla Mines, Dantewada (Dist), Chhattisgarh, India

Mission

To ensure safe commissioning, maximum equipment uptime, precision drilling, and customer excellence while ensuring safety and business growth.

Key Job Responsibilities

• Promote a strong safety culture and ensure compliance with SHEQ standards.
• Execute equipment installation, commissioning, functional testing, and performance validation at sites.
• Perform scheduled maintenance, breakdown repairs, and root cause analysis to minimize downtime
• Monitor and improve equipment reliability by review maintenance deviations and implementing corrective actions
• Meet contractual KPIs, customer performance targets & service-level commitments
• Maintain machine reliability and availability across all shifts while minimizing downtime.
• Provide technical support to customers and dealers, guide service teams, and deliver technical training on advanced drilling technologies.
• Ensure compliance with electrical safety standards and mining site procedures while maintaining high service quality.
• Troubleshoot and maintain electrical circuits, motors, drives, PLCs, sensors, controllers, and machine control systems.
• Diagnose, configure, and resolve technical issues related to Rig Control Systems (RCS) and advanced machine control technologies.
• Support commissioning, calibration, troubleshooting, and optimization of automated drilling functions to enhance drilling efficiency and performance.
• Configure, calibrate, and maintain hole navigation systems to achieve accurate hole positioning, alignment, inclination, and drilling depth.
• Collaborate with factory engineering and product support teams to resolve complex technical issues and implement effective solutions.
• Drive equipment availability, customer satisfaction, service efficiency, and genuine spare parts business growth.
• Develop strong, long-term relationships with mining customers through regular site visits and proactive engagement.
• Build customer confidence through quality service, timely response, and consistent follow-up.
  
  

Experience Requirement

• Diploma/bachelor's degree in electrical, Electronics, Instrumentation, or Mechatronics Engineering.
• Minimum 10 years of experience in servicing, troubleshooting, and maintaining heavy mining or drilling equipment.
• High Voltage Heavy Electrical License or ESCC (Mining Installations) is required.
• Hands-on experience in electrical troubleshooting, commissioning, and breakdown maintenance
• Practical experience in RCS, Auto Drilling, and Hole Navigation Systems is highly preferred.
• Experience in customer site support, fault diagnosis, and OEM technical coordination.
  
  

Basic Competency

• Technical Knowledge
• Troubleshooting & Problem-Solving
• Analytical Thinking
• Customer Focus
• Communication Skills
• Teamwork & Leadership
• Planning & Time Management
• Decision-Making
• Ownership & Accountability
• Safety Awareness
• Adaptability & Continuous Learning
• Results Orientation
  
  

City & Country description : Hyderabad, India.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com