Service - Senior Engineer ( CNC machines / Machine Tools )

Industry: CNC Machines / Machine Tools

Role Overview

• Handle day-to-day after-sales service calls, remote troubleshooting, and coordination with customers and dealers.
• Manage new machine installation planning, documentation, engineer coordination, and warranty registration.
• Conduct customer visits and participate in weekly/monthly review meetings.
• Support dealer conferences, exhibitions, and other customer/dealer engagement activities.
• Upload installation reports, service data, and parts information, and maintain regular updates for HQ reporting.

Key Requirements

• Degree/Diploma in Electronics, Electrical, or Mechanical Engineering.
• Strong knowledge of CNC machine tools, including HMC, VMC, and Turning machines, with a focus on electrical systems.
• Complete knowledge of FANUC, Siemens, and Mitsubishi CNC controllers.
• Minimum 3+ years of experience in creating/editing CNC logic.
• Proficiency in FANUC ladder logic editing/writing for various automation interfaces.
• Experience handling robot interfaces with different types of CNC machines.
• Strong troubleshooting and problem-solving skills related to CNC machines.
• Candidates with experience working with OEM manufacturers will be preferred.

Candidate Profile

• Technically strong service professional with hands-on experience in after-sales service, machine installation, troubleshooting, and customer support, preferably within industrial machinery or capital equipment.
• Capable of handling service documentation, installation reports, warranty processes, and system updates with accuracy and attention to detail.
• Strong communication and coordination skills to interact effectively with customers, dealers, internal teams, and HQ.
• Organized, proactive, and capable of managing multiple service requests, field visits, and escalations with a customer-focused approach.

Experience: 10+ years in the service field, preferably with CNC/VMC/HMC/Turning machines.

Qualification: Diploma/Bachelors degree in Mechanical, Electrical, or Electronics Engineering.

Preferred Age: 30 to 40 years, in line with the seniority and experience required.