Service Scheduling Manager - Generators

Field Service Scheduling Manager Diesel Generator Operations
(Remote | U.S. Time Zone)

Customer: U.S.-Based Critical Power Services Company
Employment Type: Full-Time
Work Mode: Remote (India-based)
Shift: U.S. Business Hours (EST/CST coverage as assigned)

About the Role

We are seeking a Field Service Scheduling Manager with hands-on experience supporting diesel generator operations to support a U.S.-based critical power services company. This role requires someone who understands diesel generator service workflows, technician capabilities, parts dependencies, and emergency response priorities, and can effectively schedule and support field technicians across multiple U.S. states.

The ideal candidate has prior exposure to diesel generator technical support, service coordination, or dispatch, and can confidently interact with generator technicians, service managers, and U.S.-based customers to ensure preventive maintenance (PM), repairs, and emergency calls are executed efficiently and on time.

Key Responsibilities

• Schedule and dispatch diesel generator technicians for PMs, corrective maintenance, load bank testing, and emergency outages
  • Manage daily, weekly, and monthly service schedules across multiple U.S. regions
  • Coordinate technician skill sets, certifications, travel time, site access, and service priority
  • Understand generator-related work scopes (PMs, repairs, alarms, breakdowns) to schedule the right technician for the right job
  • Serve as the primary scheduling and coordination point between customers, field technicians, and service management
  • Track work orders from creation through completion and ensure proper documentation and close-out
  • Proactively communicate schedule changes, delays, and escalations to all stakeholders
  • Maintain accurate records in CRM / CMMS / service management systems
  • Support after-hours, on-call, and emergency generator dispatch when required

Minimum Qualifications

• Bachelor’s degree in Business, Operations, Engineering, or a related field (or equivalent experience)
  • 3+ years of experience in diesel generator service coordination, technical support, dispatch, or field service scheduling
  • Working knowledge of diesel generator maintenance and repair workflows
  • Strong organizational and multitasking skills
  • Excellent written and verbal communication skills (English)
  • Ability to work independently in a remote environment aligned with U.S. time zones

Preferred Skills & Experience

• Direct experience supporting U.S.-based diesel generator field technicians
  • Familiarity with generator OEMs (e.g., Cummins, Caterpillar, Generac, Kohler, MTU, etc.)
  • Background in critical power, electrical, telecom, or data center infrastructure
  • Experience using ServiceNow, Salesforce, NetSuite, SAP, or similar CMMS platforms
  • Ability to manage high-volume scheduling and emergency outages under pressure
  • Strong problem-solving, prioritization, and decision-making skills

Work Schedule

• Availability during U.S. business hours (EST/CST depending on assignment)
  • Flexibility to support after-hours or emergency generator events as needed

Equipment & Internet Requirements

• Reliable laptop suitable for professional use
  • Stable high-speed internet connection
  • External monitor preferred