Service Sales Trainee

A. Job Functions

• Service plan sales / Spares Business
• Customer Experience
• Customer / OEM - Relationship Management
• Sales trend analysis and reporting

B. Key Tasks

• Nurturing relationships with OEMs & customers to retain loyalty whilst developing customer service opportunities
• Meeting Service sales targets for order / Invoicing / collection
• Proactive sales of service plans within / under warranty for PAN India (New Contract Business Acquisition) to ensure service revenue from end user, OEM and distributors.
• Manage complete quote to cash process and update in CRM
• Identification of up-sale and cross-sale opportunities
• Develop commercial agreements & product portfolio with OEMs, key accounts
• Travelling, Meeting, and assisting OEMs & customers time to time for developing relations and managing sales of service plans
• Taking feedback & customer experience through regular connect calls
• Regular connect with OEMs & Customers to enhance customer experience
• Maintaining records of Gas Generator locations and warranty registrations
• Updating CRM system SAP with all relevant customer information and orders
• Accurately preparing and recording sales orders and invoices using the companys ERP system
• Working closely with Peak service departments in logistically organising the facilitation of maintenance contracts
  

C. Skills Required:

• Knowledge of Sales process and able to drive commercial discussions.
• Self-motivated with the capacity to plan time effectively & prioritise.
• Communication able to communicate clearly and accurately by adopting a range of styles at all levels of organisation.
• Resilience remains effective in the face of pressure.
• Results driven, ability to manage personal and collective team targets