REMOTEFULLTIME
Service Representative II-1
Porch Group
Remote · remote · Posted 2d ago
Sourced from
Undisclosed2–7 yrsfulltimeRemote
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Section · 01
About this role
Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
- providing the best services for homebuyers
- led by advantaged underwriting in insurance
- to protect the whole home
As a leader in the home services software-as-a-service (SaaS) space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
We are looking to build a truly great company and are just getting started.
Job Title: Service Rep II
Location: India
Workplace Type: Remote
Location: India
Workplace Type: Remote
Job Summary
The future is bright for the Porch Group, and we'd love for you to be a part of it as a Service Representative II; you are expected to execute the following in an effective manner and conducive with our code of conduct and within your working hours.
What You'll Do As a Service Rep II
- Handle incoming calls from customers and MSPs
- Assist with order modifications
- Handle issue types related to the fulfillment of the job such as same day, next day, rejections, etc.
- Coordinate replacement of orders such as confirming availability with various MSPs, providing the customer the new option, negotiating price.
- Payment release request
- Requests for help during the job
- Cancellation request
What You Will Bring As A Service Rep II
- Ability to work during business hours and as required by business needs
- Prior customer service experience, 2 years minimum
- Positive, empathetic, and professional attitude toward customers (consumers, moving service providers) and peers at all times
- Ability to learn and retain product details to ensure customer satisfaction
- Ability to access and act quickly on workflows so that every inquiry addressed promptly
- Intentionally, accurately, and consistently communicate brand policies that apply to customer/service provider issues
- Follow correct procedure when resolving customer and service provider issues
- Actively claim and resolve customer issues correctly including but not limited to: replacements, cancellations, same day and next day requests
- Escalate upleveling opportunities for peers within the service or sales team
- Meet metrics for your given position
- You have strong time management skills and a committed work ethic
- You have a very positive attitude and are willing to learn from and accept mistakes
- Will go above and beyond to make sure that customers and service providers understand any changes made to orders
- Proficient computer skills using Microsoft Office, Internet Explorer, and G Suite, with the ability to learn new software solution
- Proven experience working with US based business teams
- Excellent written and communication skills in English language
- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
What You Will Get As A Porch Group Team Member
- Our benefits include medical insurance, accident insurance and retiral benefits.
- Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Servicecustomer satisfactionworkflowstime management skillsmicrosoft officeBuyingTalent AcquisitionG Suitemedical insuranceMortgageSAASunderwritingCommunication SkillsSalesTrading
Section · Company
About Porch Group
Porch Group
IT Services & Consulting
1001-5000
employees
2013
13 years old
Seattle, Washington
United States
₹19.2L PA avg
Avg at Porch Group
About
Porch’s mission is to partner with home service companies and together, delight homeowners from moving to improving and everything in between.
Industries
Home ImprovementHome ServicesInformation TechnologyInternetSoftware
Employee ratings
3 reviews
4.5/ 5
Culture
5.0
Career growth
4.3
Work-life
4.7
Employees rate it well for
Company Culture50Skill Development50
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