Service Reliability Engineer

WirelessCars Journey

WirelessCar drives the future of mobility by connecting vehicles and developing cutting-edge digital services. We help leading brands—like Volkswagen, Volvo, and Jaguar Land Rover—innovate, enhance mobility, and accelerate their digital transformation. Join us and shape the next era of automotive technology!
We are looking for a Service Reliability Engineer (SRE) to join our Operations team. As an SRE, you'll be responsible for ensuring the reliability, availability, and performance of our connected vehicle services running in production.

You'll combine software engineering principles with operational excellence to troubleshoot complex production issues, improve system resilience, and drive continuous improvements across our cloud-native platform. Working closely with developers, architects, and other stakeholders, you'll play a key role in delivering highly reliable services that support millions of connected vehicles.

We offer you

• High-tech company that offers an exciting working environment
• Involvement with Electric Vehicle services and products that drive sustainability.
• Tech fund where you pick your choice of tech tools.
• Flat organizational culture founded on trust and autonomy; at WirelessCar, you are not just a number.
• Hybrid Work-life balance

What You'll Do

As a Service Reliability Engineer, you will:

• Monitor and maintain production services to ensure high availability, reliability, and performance.
• Lead and participate in incident response, including major incidents, with a focus on minimizing Mean Time to Recovery (MTTR).
• Coordinate stakeholders during incidents and communicate status updates clearly and effectively.
• Perform root cause analyses (RCA) and facilitate post-incident reviews (PIR) to drive long-term improvements.
• Identify recurring issues and implement preventive measures through problem management.
• Support change management activities while ensuring operational stability and service continuity.
• Troubleshoot complex issues across cloud infrastructure, container platforms, distributed systems, databases, APIs, and backend applications.
• Collaborate closely with DevOps teams to improve observability, automation, and operational readiness.
• Continuously improve monitoring, alerting, operational processes, and system reliability.
• Ensure compliance with security requirements, operational standards, and agreed service level agreements (SLAs).
• Participate in a 24/7 on-call rotation according to team schedules.

What You'll Bring

• Strong Linux administration and troubleshooting skills.
• Experience with Kubernetes, Docker, and Helm.
• Solid understanding of AWS fundamentals.
• Hands-on experience with monitoring and observability platforms such as Dynatrace, Grafana, Prometheus, Splunk, or OpenTelemetry (OTEL).
• Experience troubleshooting Kafka and distributed systems.
• Database troubleshooting experience with PostgreSQL, Oracle, and/or MongoDB.
• REST API troubleshooting.
• Experience with CI/CD tools such as Jenkins or Concourse.
• Experience troubleshooting Java backend applications and JVM-based services.

Nice to Have

• MQTT experience.
• AWS EKS.
• Infrastructure automation using Ansible or scripting.
• Experience working with connected vehicle platforms or automotive backend systems.

Operational Experience

We're looking for someone with experience in,

• Incident Management.
• Major Incident Management.
• Acting as Incident Commander during critical incidents.
• Problem Management.
• Root Cause Analysis (RCA).
• Post Incident Reviews (PIR).
• Change Management.
• SLA-driven operations.
• ITIL-based service management.

Experience with the following is considered an advantage:

• Service transition and knowledge transfer.
• SAFe or Agile delivery.
• Vendor coordination within multi-supplier environments.

Who You Are

You are someone who,

• Takes ownership and drives issues through to resolution.
• Has a structured, analytical approach to troubleshooting.
• Remains calm and focused during high-pressure production incidents.
• Communicates clearly with both technical and non-technical stakeholders.
• Can coordinate multiple teams during critical situations.
• Makes sound decisions, even when information is incomplete.
• Is passionate about continuous improvement and operational excellence.
• Enjoys coaching and mentoring colleagues.
• Demonstrates technical leadership and strong stakeholder management skills.
• Thrives in collaborative, cross-functional teams.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field, or equivalent professional experience.
• 5–9 years of experience in Site Reliability Engineering, DevOps, Cloud Operations, or Infrastructure Engineering.
• Professional working proficiency in English.

Why Join WirelessCar?

At WirelessCar, you'll work alongside talented colleagues from around the world in an open, collaborative, and innovative environment. We believe in empowering our people to take ownership, explore new technologies, and continuously grow their careers while building solutions that shape the future of connected mobility.

If you're passionate about reliability, cloud technologies, and solving complex operational challenges at scale, we'd love to hear from you.

Please note:

• Participation in a 24/7 on-call rotation is required for this position.

Way of Working

The work location for this role is our office in central Bangalore, India.
At WirelessCar we operate in a hybrid setup, combining the benefits of office collaboration with the flexibility of remote work.