Service Relationship Manager Capital Markets Lending or LAS

Job description *Position: Service Relationship Manager / Senior Service Relationship Manager
Department: Client Servicing LAS
Experience: 4 to 8 Years
Industry: Broking / NBFC / Bank / Capital Markets / Financial Services
Location: Mumbai
Employment Type: Full-Time
Reporting To: Head LAS

About the Role:

We are looking for a Service Relationship Manager Capital Markets Lending to provide end-to-end client servicing and operational support to the Sales / Relationship Management team for Loan Against Securities (LAS), ESOP Funding and other securities-backed lending products.

The role will act as a key link between Clients, Sales/RMs, Credit, Operations, Legal, Compliance, Finance and Depository/DP teams, ensuring smooth movement of cases from initial onboarding through sanction, documentation, collateral creation, disbursement, and post-disbursement servicing.

The ideal candidate should have prior experience in Stock Broking, LAS, Margin Funding, Securities Operations, Wealth Management or Capital Market Operations, with a strong understanding of pledge, unpledge, re-pledge, lien, invocation, collateral and demat-related processes.

The candidate should be highly client-oriented, organised, and capable of following up with multiple internal stakeholders to ensure timely resolution of client requirements and transaction-related issues.

Key Responsibilities

1. Coordination with Sales / Relationship Managers

• Provide end-to-end servicing support to the RM / Sales team.
• Keep RMs updated on the status of all active client cases.
• Assist RMs in coordinating documentation and operational requirements so that the RM can focus primarily on business development and client relationships.
• Help the RM identify pending requirements and ensure timely closure.
• Ensure seamless handover of clients from Sales to Operations and subsequently to post-disbursement servicing.

2. Internal Stakeholder Management

Coordinate closely with:

• Business Team
• Credit Team / Risk Team
• Operations Team
• Legal / Compliance Team
• External Brokers / Wealth Managers / Channel Partners
• Clients / Client Representatives

The candidate should be comfortable driving multiple stakeholders simultaneously and taking ownership until the issue is closed

Essential Experience

• 4 to 8 years of experience in any of the following:
• Stock Broking
• Loan Against Securities (LAS)
• Margin Funding / MTF
• Capital Market Operations
• Securities / Collateral Operations
• Wealth Management
• Private Banking
• NBFC Operations
• Candidates with experience in Sales support / Client Servicing will be preferred.
• Practical understanding of pledge / unpledge / re-pledge / lien / invocation is strongly preferred.
• Should have experience in providing support to RMs in Capital Market / LAS business.

Preferred Candidate Background

Candidates currently working or having worked with:

• Stock Broking firms
• NBFCs offering LAS / securities-backed lending
• Banks offering LAS / wealth products
• Wealth Management firms

Personal Attributes

• Highly organised and detail-oriented
• Proactive rather than reactive
• Strong follow-up discipline
• Good written and verbal communication
• Customer-centric approach
• Ability to work under pressure and manage multiple live transactions
• Strong sense of ownership and accountability
• Good understanding of confidentiality and client information

Educational Qualification

• Graduate in Commerce, Finance, Banking, Economics or Business Administration.
• MBA / PGDM / relevant professional qualification will be an added advantage.