Service & Refurbishment Engineer

We are looking for a technically skilled Service & Refurbishment Engineer to be based at our Haryana Warehouse (Tauru). The role will primarily be responsible for the inspection, diagnosis, repair and refurbishment of returned, damaged and non-saleable inventory products.

This role requires strong hands-on troubleshooting and product repair capabilities across industrial, electrical, mechanical and related product categories.

Key Responsibilities

• Inspect returned, damaged and non-saleable inventory products and conduct quality checks to assess their condition and repairability.
• Diagnose technical faults and carry out repair, servicing and refurbishment of products to restore them to a usable or saleable condition wherever possible.
• Identify products that cannot be repaired or refurbished and recommend appropriate action, including liquidation, disposal or other inventory disposition.
• Manage and maintain records of non-saleable inventory, repair status, refurbishment activities and product disposition.
• Handle warranty-related cases, including technical assessment, troubleshooting and coordination with relevant vendors, service centres or internal teams.
• Provide technical assistance and on-call support to customers for product-related queries, troubleshooting and basic issue resolution.
• Identify spare parts and consumables required for product repairs and coordinate with procurement, vendors and service partners for timely availability.
• Maintain repair logs, service reports, quality check records and other relevant technical documentation.
• Coordinate with warehouse, procurement, category and customer service teams to ensure timely resolution of product-related issues.
• Identify recurring product defects or quality concerns and provide feedback to relevant internal teams and vendors to support continuous improvement.

Requirements

• Diploma/ITI/Degree in Mechanical, Electrical, Electronics or a relevant technical discipline.
• 1 to 3 years of hands-on experience in product repair, servicing, maintenance or technical support.
• Experience in repairing industrial products, electrical equipment, power tools, machinery or MRO products will be preferred.
• Strong troubleshooting, fault diagnosis and problem-solving skills.
• Ability to understand product specifications, technical manuals and repair procedures.
• Good communication skills with the ability to provide technical support and guidance to customers over calls.
• Comfortable working in a warehouse environment and handling a diverse range of industrial and technical products.

Benefits

• Competitive compensation package
• Health insurance and retirement benefits
• Opportunity to work with a leading B2B e-commerce and industrial supplies organisation

About the Company

Industrybuying.com is India's leading B2B e-commerce platform, trusted by over 3 million satisfied SME customers and thousands of industrial vendors. With over 5,000 registered sellers and more than 75,000 businessesincluding SMEs and large corporations—procuring through our platform, Industrybuying offers over 1.5 million products across 45+ categories, including Safety & Security, Electrical & Lighting, Power & Solar, MRO Supplies and many more.