Service Record Quality Reviewer

Job Overview

To complete a review of service records against Getinges Governed Operations documentation standards, ensuring information and documentation is completed as per requirements. Maintain the Governed Operations compliance tracking workbook, noting compliance with the following areas:

• Service orders are reviewed
• Correct document revision
• Serial numbers are recorded
• Names, dates and signatures
• Documentation of calibrated equipment
• Required checklists are attached
• Field Service engineer that completed the work is trained/certified

Please Note: This is a 6-month contractual position

Systems

Performing the reviews requires accessing the following systems:

• Excel
• SAP
• Power BI
• TrueContext
• GetLearning

Key Responsibilities

• Independently review completed service records against Getinges Governed Operations documentation standards, exercising judgement on borderline or ambiguous cases
• Verify that service order documentation is complete and accurate, including serial number recording, signatures and dates, calibrated equipment records, and required checklist attachments
• Confirm field service engineers training and certification status aligns with the work performed, applying documented exceptions where relevant
• Maintain and update the Governed Operations compliance tracking workbook and dashboard, ensuring records are current and traceable
• Identify and escalate non-conformances, documentation gaps, or recurring error patterns to the appropriate team for correction
• Liaise directly with Service Managers, Field Service Engineers, and Service Coordination to clarify documentation discrepancies and follow up on outstanding corrections
• Contribute to continuous improvement of the review process, flagging systemic issues, such as recurring documentation errors or unclear requirements, to the Operations Manager
• Support internal and external audit readiness by ensuring service records meet regulatory and quality standards for a medical device environment
• Maintain confidentiality and data integrity when handling service and compliance records

Key Skills and Attributes

• Strong attention to detail and ability to work independently against defined standards
• Background or qualification in quality assurance or compliance, ideally within a regulated (medical device or similar) environment
• Proficiency in Excel (formulas, data validation); SAP experience highly desirable
• Comfort navigating Power BI dashboards for reporting
• Strong command of written and spoken English, sufficient for regular direct communication with Australian and New Zealand based Service Managers, Field Service Engineers, and Service Coordination
• Ability to identify patterns and trends across a volume of records, not just check individual items

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.