Service Quality Assurance Professional
Blue Star · Kolkata · onsite · Posted 2d ago
Undisclosed6–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
- Implementation of QMS/EMS management system at branch / regional level
- Process simplification/automation, UATs, Training and Feedback
- Conducting periodic system (Service Processes) audits covering QMS/EMS and other related assignments
- Field Quality audits on PM Service, Breakdown Service, Revamp service quality, Warehouse & Service providers facility
- Measuring, Monitoring, RCA & Improving Service Quality objectives
- Data analysis & improvements
- Continual Improvement Projects (Six Sigma/QC Story)
- Benchmarking best practices and proposing ideas
- Driving Total Quality Management (Six Sigma/QC Story, Kaizen, 5S, etc) at branch / regional level
- NCR/CAR issuance for improvement and closure monitoring
- Gold standard implementation supports
- Monitor knowledge management portal
- Monitor Dealer/Associates evaluation process adherence
- Drafting Process SOPs, Site SOPs, Checklists
- Monitoring Customer touch points, Outsourced Processes & drive improvement programs
- Product field quality improvement supports
- Customer escalation reduction supports
- Cost recovery process compliance and monitoring
- Incorrect call closures monitoring & actions
- Risk mitigation / Business continuity management supports/drive
Sourced from naukri
Skills
AutomationCustomer EscalationdealerField Qualityrecovery processrisk mitigationknowledge managementService qualityKaizenbusiness continuitysigmasix sigmaaudits5STotal Quality Managementdata analysiscomplianceQC
About Blue Star
Blue Star
Consumer Electronics & Appliances
3.6k+
employees
1943
83 years old
Mumbai, Maharashtra
India
About
Blue Star Limited is India’s leading air conditioning and commercial refrigeration company with over eight decades of experience in providing expert cooling solutions.
Industries
Consumer Electronics & AppliancesConsumer goodsManufacturingElectronics
Employee ratings
2,641 reviews
4.1/ 5
Culture
3.9
Career growth
3.4
Work-life
3.8
Employees rate it well for
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