CHENNAI · FULLTIME
Service Owner
Infobeans
Chennai · hybrid · Posted 5d ago
Sourced from
Undisclosed14–23 yrsfulltimeChennai
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Section · 01
About this role
Role & responsibilities
- Salesforce experience is mandatory candidates should have actual Salesforce project/production support experience, not just Salesforce mentioned in the skills section.
- Experience in end-to-end Service Ownership / Application Support should be clearly visible.
- Strong experience in SLA, ticket management, P1/P2 incidents, escalations and RCA.
- Experience in WSR/MSR/MBR/QBR, service reporting and customer governance.
- Experience in Salesforce release/change management and impact assessment.
- Resource and capacity management, including leave/backup planning.
- Experience in service improvement, cost optimization and operational efficiency.
- Exposure to Salesforce security, UAR, compliance and InfoSec is preferred.
- Strong customer and stakeholder management experience.
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Section · 02
Skills
Marketing CloudSalesforce Sales CloudService Cloudsalesforce
Section · Company
About InfoBeans
Infobeans
IT Services & Consulting
1.2k+
employees
2000
26 years old
Indore, Madhya Pradesh
India
About
InfoBeans specializes in AI-led design and software solutions for its enterprise clients to solve their most complex business problems.
Industries
IT Services & Consulting
Employee ratings
430 reviews
3.3/ 5
Culture
3.4
Career growth
2.8
Work-life
3.5
Employees rate it well for
Work Culture64Senior Management41Work Life Balance40Working Hours/shift27Work Environment24
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