Service Operations Specialist, Bangalore

Job Summary

The Service Operations Specialist is responsible for interacting with internal and external customers to identify needs and determine appropriate action or escalate for further review. Process service sales orders, respond to customer service needs, including shipment, billing, and warranty issues. May provide in-house training on non-technical customer support. This position reports to the Sr. Manager Service Operations and is part of the Global Service Organization located in Bangalore and will be an on-site role.

What you will do

• Manage the end-to-end Order-to-Invoicing process for customer POs, including order creation in Oracle, order entry, shipment tracking, delivery coordination, billing/rebilling, invoicing, and follow-up on past dues.
• Perform reconciliation of parts orders, including inventory transfers, sub-inventory movements, and stock transfers across regions.
• Participate in service delivery meetings, share KPIs, and take corrective actions based on feedback. Provide administrative support to cross-functional teams and projects as required. Ensure accurate allocation of Work Orders to the correct cost centers.
• Set transfer pricing (TP) for spares in the INS warehouse. Track spares shipments from the warehouse to Field Engineers (FEs).
• Manage tools expense allocation to the appropriate cost centers. Create and manage Credit Note workflows (CN WF). Maintain and manage credit note order line types and related workflows. Process credit notes orders and perform reconciliation.

Who you are

• Diploma or a Bachelor s degree in any discipline from the recognized institute (Technical degree/Diploma is plus).
• Candidate must have a minimum of 6 years of relevant work experience. Prior customer service or operations experience.
• Experience using customer database and generating reports. Working Knowledge on Oracle ERP
• Good understanding of warehouse operations and inventory management
• Strong PC skills, Microsoft Office skills - specifically Microsoft Excel and PowerPoint

It would be a plus if you also possess previous experience in

• Spares Part management
• Procurement
• Export documentation
• Stock Reconciliation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.