Service Operations Planner Job Details | Vestas

Vestas is a global leader in wind technology and a driving force in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and join us at Vestas!

SSC - Services SSC - Chennai SSC- Special Task Coordinators

At Vestas Shared Service Center, we are constantly working to deliver on time to our support to Service business in terms of technical planning for scheduled and unscheduled maintenances, Contract management administration, transformation program, turbine performance reporting, Non-conformance management and Continuous improvements, etc, with an intent to optimize cost, LPF, commercial excellence. It is an ever-developing task in a progressive environment.
The Shared Service Center is an integral part of Global Service Delivery organization providing consistent operational support to Regional Service in terms of Contract administration and management, Service operations - technical planning and Backend approvals, Turbine performance reporting and Non-conformance management with an intent to optimize cost, LPF, commercial excellence.

This role will be part of Service operations support-Technical planning team which provides constant support to internal regional stakeholders, focusing on advanced operational planning of maintenance with full ownership and accurate task execution.

Responsibilities

• Technically Plan a Work order (clearly specified, enriched with relevant information, map a work type or manual planning: Define and search out all required materials, tools, services, and resources) Customer specifics considered in technical planning
• Create service orders in SAP as per business process requirements
• Perform an entitlement check via system support and identify sales opportunities and check the status with Contract Manager for Planning
• Review service messages and confirm population readiness for the respective regions
• Reassign a work order to Technical Support Engineers if advanced planning is required OR to Upstream if commercial clarification is required
• Analyze and understand various types of component failure
• Confirm readiness for works to be executed (system), Tools, parts & services are planned and monitored on time before crew mobilization
• Service schedule is aligned with the obligations in service contracts
• Prepare, level out & assign works for the territory & tasks of responsibility, to deliver best match for needs and potential. (i.e., weather conditions & skills)
• Prepare 12-week planning (long-term planning) / short term planning (3-week detail plan)
• Bundle and optimize work order composition
• Assign service appointment to service crew by managing service crew composition on short term

Qualifications

• Degree in Electrical/Mechanical Engineering
• 3-8 years of experience in technical planning, service engineering, or operational functions
• Strong SAP/SF capabilities, comfortable with data-driven decision making
• Experience in components (blades, gearboxes, generators) is an advantage
• Willingness to work in rotational shifts

Competencies

• Technical Competence in turbine components, documentation & service tasks
• Strong analytical skills & ability to interpret operational patterns
• Cross-functional collaboration skills
• Advanced Excel capability Working knowledge of Power BI, with ability to modify or customize
• Presentation skills for reporting backend quality, KPIs, and exceptions to stakeholders
• Advanced problem-solving & planning optimization capabilityStrong communication with ability to influence and support teams

What We Offer

Vestas provides an open, respectful and global culture, attractive compensation package and long-term career development. Choose us, choose a brilliant future! To meet business growth needs, Vestas needs a lot of expertise to join us.
We care about and respect all employees and will offer attractive benefits which include on-the-job training, a great platform for professional and personal development, a bonus program, colorful team activities, etc. We emphasize developing both personal and professional skills. In return, we expect you to work efficiently to achieve results

Additional Information

Your primary workplace will be in Chennai, India.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 30th September 2026.

Our commitment to a fair hiring.

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry. Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE - RECRUITMENT FRAUD

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