Service-Now Tech Specialist

About the Opportunity

Job Type: Permanent

Job Description

Title Service Now Technical Specialist

Department Enterprise Infrastructure Services

Location Gurgaon

Reports To Sr Mgr Service Now

Level 4

Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our team and feel like youre part of something bigger.

About your team

Service Now Platform Team is part of Enterprise Techhnology Services (ETS) works along with Enterprise Infrastructure Services (EIS) function. It is a growing team supporting a strategic platform that provides enterprise level solutions for managing and automating IT servies, operations and workflows across a number of departments within our organization. The Platform is widely used and embedded for IT Service Management, but it also growing rapidly to support broad range of other products like HRSD, Employee Centre, Security Operations and Vulnerabily Response Module, as well as business workflow capabilities.

About your role

As the principle Service Now Developer, you will work closely with the IT Service management team and have right expertise and innovatative ideas to develop and innovate our Security Operations capabilities for the future. The role involves configuration and customizations, tailoring Service now modules (Incident, Problem, Change, knowledge management and Request Management, ERM, Employee Centre) to meet business specific business needs. You will be writing and maintaining scripts in JavaScript, including business rules, and UI actions to extend functionality and automate processes. This also includes integrating Service now with other systems using integration Hub or custom APIs. Strong understanding of CMDB (Configuration management database) and its role in ITSM is required as well as an ability to design and manage CI (Configuration items) relationship and dependencies.

Skilled in customizing forms, dashboards, and reports you will also help to improve the employee experience with ServiceNow, by helping our Technology support teams to visualize and priortise important work. Ideally you should also have experience with Flow Designer and orchestrations to automate workflows and processes, that will help to drive efficiency across our organization. Implementing cutting-edge features like AI/ML integrations and prededctive analytics would be advantageous, as well as being able to develop custom applications and features.

The role will involve regular BAU (Business As Usual) support during UK/India business hours and will involve 24 x 7 oncall support and weekend working on a rota basis.

About you

Skilled in customizing forms, dashboards, and reports you will also help to improve the employee experience with ServiceNow, by helping our Technology support teams to visualize and priortise important work. Ideally you should also have experience with Flow Designer and orchestrations to automate workflows and processes, that will help to drive efficiency across our organization. Implementing cutting-edge features like AI/ML integrations and prededctive analytics would be advantageous, as well as being able to develop custom applications and features.

The role will involve regular BAU (Business As Usual) support during UK/India business hours and will involve 24 x 7 oncall support and weekend working on a rota basis.

Technical Expertise