Service Now Senior Lead/Architect

Role & responsibilities

• Work on ServiceNow-based projects
• Design and implement complex solutions to meet customer requirements
• Configure and implement custom applications/modules
• Align closely with peers to ensure delivery on time, on budget on scope
• Support teams working in other domains to satisfy integration needs
• Enable junior technical staff by providing designs, code reviews, best practices, solution advice, etc

Desired profile of the candidate

• Strong understanding of ServiceNow platform architecture, applications and modules
• Experience with integrations between ServiceNow and other tools/systems. Minimum of 3 years of ServiceNow implementation experience in complex environments
• Minimum of 8-12 years of technology experience, including development, implementation, and maintenance of large-scale systems
• Proficient in all phases of the Application Development lifecycle with experience in an agile environment
• Excellent verbal and written communication skills, with experience interacting with clients at multiple levels
• Ability to work independently and manage multiple task assignments
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgement
• Eagerness to mentor junior staff
• ServiceNow certifications are preferred
• Experience with Knowledge Base platforms, ideally ServiceNow Knowledge Management application is a plus