Service Now Lead

Job Title: ServiceNow Developer - Lead

Location: Remote

Experience: 8+ years

Time : 24x7

ServiceNow Developer - Lead

Experience: 8+ years

Job Type: Full-time

The candidate will be responsible for configuring, developing, and optimizing modules including

IT Service Management (ITSM), HR Service Delivery (HRSD), CMDB and IT Operations Management (ITOM).

Key Responsibilities:

• Design, develop, configure, and implement ServiceNow solutions tailored to business needs.
• Develop and customize ServiceNow applications, workflows, UI policies, business rules, and client scripts.
• Integrate ServiceNow with third-party applications using REST, SOAP APIs, and MID servers.
• Configure and maintain CMDB, Discovery, Service Catalog, Orchestration, and Automation workflows.
• Develop custom applications and modules within ServiceNow using JavaScript, Glide API, and ServiceNow best practices.
• Optimize performance, security, and scalability of ServiceNow applications.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Implement Incident, Problem, Change, Request, Asset, and Configuration Management workflows.
• Configure HRSD workflows to automate and improve employee experiences.
• Develop ITOM capabilities including Event Management, Discovery, Service Mapping, and AIOps.
• Troubleshoot and resolve technical issues related to ServiceNow modules.
• Stay up-to-date with ServiceNow releases, features, and best practices.
• Implement features in Employee Center Portal and widget customization.

Required Skills & Qualifications:

• 7+ years of hands-on experience in ServiceNow development and implementation.
• Expertise in ServiceNow ITSM, Employee Center Portal, CMDB, and ITOM modules.
• Strong experience in JavaScript, Glide API, ServiceNow UI Policies, Business Rules, Client Scripts, and Workflows.
• Experience with ServiceNow integrations using REST/SOAP APIs and third-party tools.
• Knowledge of ServiceNow CMDB, Discovery, and Service Catalog customization.
• Familiarity with Flow Designer, Integration Hub, and Employee Center Portal customization.
• ITIL v3/v4 certification is a plus.
• ServiceNow Certified System Administrator (CSA) or ITSM/ITOM Suite certification is good to have.
• Strong problem-solving, analytical, and communication skills.

Preferred Skills:

• Experience in ServiceNow ITAM/IRM
• Knowledge of AI/ML-based automation in ServiceNow.