Service now Developer

Our client, a leading global healthcare technology organization, is looking to hire a ServiceNow Developer to support and enhance their enterprise ServiceNow platform in a regulated environment. This role is ideal for professionals with strong hands-on development experience in ServiceNow and exposure to healthcare, pharma, or life sciences domains.

Key Responsibilities

• Design, develop, and configure solutions across core ITSM modules including Incident, Problem, Change, and Request Management
• Build and maintain Service Catalog items and automate workflows using Flow Designer
• Configure and support ITOM Discovery using MID Servers, including troubleshooting discovery issues
• Ensure CMDB data accuracy and governance using Identification and Reconciliation Engine (IRE)
• Provide L2/L3 production support, debugging workflows and resolving system defects
• Prepare and maintain technical documentation including solution designs and SOPs

Required Skills & Experience

• Bachelor's degree in Computer Science, IT, or related discipline
• 6+ years of hands-on experience in ServiceNow development and administration
• Strong experience working with ITSM processes and ServiceNow workflows
• Expertise in Service Catalog design, request fulfillment, and task orchestration
• Good understanding of CMDB architecture, class models, and data reconciliation
• Hands-on experience with MID Servers and ITOM Discovery configuration
• Proficiency in scripting (JavaScript, Business Rules, Client Scripts, Flow Designer)
• Exposure to healthcare, pharma, or life sciences domain preferred
• Experience working in regulated or validation-driven environments is must
• ServiceNow certifications such as CSA, CAD, or CIS will be a plus
• Experience with Automated Test Framework (ATF)

Location: Gurugram, India

Work Mode : Hybrid: 3 Days Office / 2 Days Home

Apply or Email: [HIDDEN TEXT]