Service Now Architect

About the Company

About the Role

Lead the architecture, design, and implementation of enterprise solutions on the ServiceNow Expert Platform. Architect and deliver solutions across IT Service Management (ITSM) and IT Operations Management (ITOM) to support enterprise service management initiatives. Design scalable ServiceNow integrations with internal and external systems using REST/SOAP APIs, IntegrationHub, and MID Servers. Provide technical leadership for custom development on the ServiceNow platform including Script Includes, Business Rules, Flow Designer, and custom applications. Design modern and intuitive user experiences using UI Builder and the ServiceNow Experience framework. Lead implementations of Customer Service Management (CSM) capabilities to enhance customer support workflows. Define platform architecture standards, governance models, and best practices for ServiceNow development and integrations. Collaborate with enterprise architects, product owners, and business stakeholders to translate business requirements into scalable technical solutions. Conduct architecture reviews, mentor development teams, and ensure adherence to ServiceNow platform best practices.

Responsibilities

• Lead the architecture, design, and implementation of enterprise solutions on the ServiceNow Expert Platform.
• Architect and deliver solutions across IT Service Management (ITSM) and IT Operations Management (ITOM) to support enterprise service management initiatives.
• Design scalable ServiceNow integrations with internal and external systems using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Provide technical leadership for custom development on the ServiceNow platform including Script Includes, Business Rules, Flow Designer, and custom applications.
• Design modern and intuitive user experiences using UI Builder and the ServiceNow Experience framework.
• Lead implementations of Customer Service Management (CSM) capabilities to enhance customer support workflows.
• Define platform architecture standards, governance models, and best practices for ServiceNow development and integrations.
• Collaborate with enterprise architects, product owners, and business stakeholders to translate business requirements into scalable technical solutions.
• Conduct architecture reviews, mentor development teams, and ensure adherence to ServiceNow platform best practices.

Qualifications

• 10+ years of IT experience with strong ServiceNow platform expertise.

Required Skills

• Proven experience implementing solutions across IT Operations Management (ITOM) and IT Service Management (ITSM).
• Hands-on experience in ServiceNow custom development and platform configuration.
• Strong experience designing and implementing ServiceNow integrations using REST, SOAP, IntegrationHub, and middleware tools.
• Experience building user interfaces using UI Builder and ServiceNow Experience framework.
• Strong understanding of ServiceNow architecture, platform capabilities, and best practices.
• Experience delivering solutions within Customer Service Management (CSM).
• Ability to guide development teams and collaborate with stakeholders to deliver scalable platform solutions.

Preferred Skills

• Opportunity to architect and deliver enterprise-scale ServiceNow transformations.
• Work with advanced ServiceNow platform capabilities including ITOM, CSM, and UI Builder.
• Collaborate with cross-functional teams to influence platform architecture and strategy.
• Engage in complex integration and automation initiatives across enterprise systems.
• Play a key role in shaping and optimizing enterprise digital workflows on ServiceNow.

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – ITSM (CIS ITSM)
• ServiceNow Certified Implementation Specialist – ITOM (CIS ITOM)
• ServiceNow Certified Implementation Specialist – Integrations (CIS Integrations)

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