Service Monitoring Engineer
Ericsson · Noida · onsite · Posted 2d ago
About a minute. You'll make an account on the way through.
About this role
You will play a key role in tracking, and driving timely closure of incidents, service requests, and operational tasks to ensure network availability is maintained at the target levels. This will require coordination with the Field, 3PP Internal Ericsson team. This position provides an exciting opportunity to work with diverse network technologies while contributing to Ericsson s vision of a fully connected, intelligent world.
- Continuously track incidents, service tickets, and operational activities.
- Conduct regular follow-ups with responsible teams to ensure progress towards timely closure.
- Initiate recovery actions when timelines slip or risk indicators arise.
- Validate updates and ensure all incidents have clear actions, owners, and deadlines.
- Responsible for delivering the necessary reports required for the Jeopardy Management of the incidents as defined and requested by customer.
- Apply the defined escalation matrix based on severity, impact, and aging of incidents.
- Ensure adherence to jeopardy management policies, workflows, and SLAs.
- Provide regular status updates to stakeholders regarding jeopardy items and escalated issues.
- Prepare incident summary reports, escalation logs, and closure metrics for leadership review.
- Track and report KPIs such as aging incidents, SLA compliance, escalation count, and closure rate blockers/reasons for slow progression.
- Maintain dashboards or trackers that highlight jeopardy status and follow-up progress.
- Support audit requirements with proper documentation and data accuracy.
- Assist in identifying and implementing process improvements to reduce incident occurrence and impact.
- Strong understanding of general network technologies and concepts across access, transport, and IP domains (vendor-agnostic).
- Hands-on experience with Ericsson OSS/NMS tools or other multi-vendor management systems (e.g., Netcool, HP OpenView, SolarWinds, etc.).
- Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models.
- Strong analytical and problem-solving skills, with the ability to quickly interpret incidents and determine probable actions needed to resolve the same.- Excellent communication and coordination skills for effective collaboration across global teams.
- Ability to work in a 24x7 shift environment (rotational shifts, weekends, and holidays).
- Bachelor s degree in Telecommunications, Electronics, Computer Science, or equivalent.
What happens once you apply
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
About Ericsson
Ericsson
Telecom
22.3k+
employees
1876
150 years old
Stockholm, Sweden
Sweden
About
Why join Ericsson?
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Industries
Employee ratings
8,411 reviews
Culture
3.9
Career growth
2.9
Work-life
4.0
Employees rate it well for
Find them on