Service Max Administrator

ServiceMax Administrator

Location: [Location]
Experience: 24 Years
Employment Type: Full-Time

Position Summary

We are looking for a ServiceMax Administrator to manage the day-to-day administration, configuration, and production support of the organization's ServiceMax platform. The role will work closely with IT Business Analysts, developers, and application leads to implement approved enhancements, resolve production issues, and ensure the platform remains secure, stable, and aligned with business requirements.

Key Responsibilities

• Administer and support the ServiceMax and Salesforce platforms, including user accounts, security, and system configuration.
• Configure and maintain SFMs, Wizards, Salesforce Flows, Lightning pages, Objects, and application settings.
• Manage users, roles, profiles, permission sets, and security assignments.
• Investigate, troubleshoot, and resolve production incidents and application issues.
• Translate functional requirements into approved ServiceMax/Salesforce configurations.
• Collaborate with developers during solution design, testing, deployment, and release activities.
• Assist with ServiceMax upgrades, regression testing, and release validation.
• Create and maintain reports and dashboards for business and operational requirements.
• Support data imports, exports, data validation, and data quality activities.
• Monitor application performance and identify opportunities for process and configuration improvements.
• Maintain technical documentation, configuration records, and knowledge articles.
• Coordinate with PTC ServiceMax and Salesforce Support for vendor-related issues.
• Follow IT governance, security, change management, and documentation standards.

Required Skills

• 12+ years of hands-on experience in ServiceMax Administration.
• Experience with Salesforce Administration.
• Strong knowledge of Salesforce security concepts including Users, Roles, Profiles, and Permission Sets.
• Hands-on experience configuring ServiceMax/Salesforce applications.
• Experience with SFMs, Wizards, Salesforce Flow, Objects, and Lightning Experience.
• Experience in production support and application troubleshooting.
• Good understanding of Reports, Dashboards, and Data Management.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work effectively with global teams and manage multiple priorities.

Preferred Qualifications

• ServiceMax Core Certified Administrator certification.
• Salesforce Certified Administrator certification.
• Experience supporting ServiceMax Field Service Management (FSM) implementations.
• Experience with Salesforce Flow configuration.
• Knowledge of application testing, release management, and change control.
• Basic understanding of REST APIs and enterprise integrations.
• Experience working in Agile/Scrum environments.

Key Skills

ServiceMax Administration | Salesforce Administration | Salesforce Flow | SFMs | Wizards | Salesforce Security | Lightning Experience | User & Access Management | Reports & Dashboards | Data Management | Production Support | Application Troubleshooting | REST APIs | Release Management

What Were Looking For

The ideal candidate will have strong hands-on ServiceMax and Salesforce administration experience, excellent troubleshooting skills, and the ability to work closely with business and technical teams to deliver reliable application solutions.