Service Manager

Roles and Responsibilities :

• Manage daily operations of the service department, ensuring efficient delivery of services to customers.
• Oversee a team of technicians and engineers, providing guidance on technical issues and performance management.
• Develop and implement strategies to improve customer satisfaction, retention, and revenue growth through effective communication with clients.
• Collaborate with other departments (sales, marketing) to identify opportunities for upselling/cross-selling services.

Job Requirements :

• 10-22 years' experience in area/regional service management or similar role in industrial equipment/machinery industry.
• Proven track record in managing teams and delivering high-quality services to customers.
• Strong understanding of mechanical engineering principles applied in industrial settings; ability to troubleshoot complex problems.