Service Manager

Job Summary:

We are seeking an experienced and dynamic Service Manager to oversee the maintenance, inspection, and readiness of repo electric auto-rickshaws across. This role is crucial for ensuring the refurbished repo fleet is operational, compliant, and ready for deployment or

resale.

Key Responsibilities:

Repo Vehicle Management:

• Assume comprehensive ownership of all repossessed electric rickshaws within the assigned regional territories.
• Supervise technical inspections, fault diagnostics, and necessary repairs to guarantee the operational readiness of the fleet.
• Maintain rigorous and precise documentation regarding the technical health and maintenance history of each unit.

City-Level Service Coordination:

• Interface with regional service partners and technicians to facilitate efficient repair workflows.
• Directly monitor and optimize the turnaround cycle for vehicle refurbishing and maintenance services.
• Implement standardized quality protocols across all operational cities to ensure consistency.

Spare Parts & Inventory:

• Manage the availability and effective deployment of spare parts inventory.
• Analyze consumption patterns and maintain optimal stock levels tailored to city-specific needs.

Vendor & Workshop Management:

• Cultivate and sustain strategic relationships with regional garages and service providers.
• Negotiate commercial terms, ensure adherence to service level agreements, and audit output quality.

Team Leadership & MIS:

• Guide and mentor field personnel or coordinators to enhance operational performance.
• Ensure the maintenance of exhaustive MIS reports detailing asset status, expenditure, and repair timelines.

Compliance & Quality Checks:

• Validate that every repossessed unit adheres to corporate and regulatory benchmarks prior to deployment.
• Perform periodic and unscheduled quality audits across various geographic locations.

Candidate Profile:

• Professional credentials in Automobile, Mechanical Engineering, or a parallel technical discipline.
• Possess 4 to 7 years of functional expertise in service operations, with a focus on EV or 3W sectors.
• Prior experience in repossessed asset management or vehicle refurbishment processes is highly desirable.
• Demonstrated proficiency in vendor relations and commercial negotiation.
• Willingness to commit to frequent multi-city travel as part of operational requirements.
• Functional knowledge of EV architecture, battery systems, and fundamental electrical diagnostics.