DELHI · FULLTIME
Service Manager
Shaadi.com
Delhi · onsite · Posted 3d ago
Sourced from
Undisclosed6–9 yrsfulltimeDelhi
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Section · 01
About this role
- Develop and implement effective service strategies to enhance customer satisfaction and loyalty.
- Manage and supervise a team of service professionals to ensure high-quality service delivery.
- Collaborate with cross-functional teams to identify and resolve complex customer issues.
- Analyze customer feedback and implement changes to improve overall service quality.
- Monitor and report on key performance indicators (KPIs) to measure service effectiveness.
- Foster a culture of continuous improvement within the team.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Servicecustomer satisfactionService Managementcrmanalytical thinkingservice deliveryService qualitycustomer feedbackMarket TrendsCommunication Skillsdata analysis
Section · Company
About Shaadi.com
Shaadi.com
Internet
350
employees
1996
30 years old
Mumbai,Maharashtra
India
About
Shaadi.com is India's No.1 Matrimony & Matchmaking Service with over 35 million verified users & millions of success stories.
Industries
Internet
Employee ratings
353 reviews
3.4/ 5
Culture
3.1
Career growth
3.0
Work-life
3.2
Employees rate it well for
Salary36Senior Management23Work Life Balance21Work Culture19Job Security14
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