RUDRAPUR · FULLTIME
Service Manager
Sony Auto Wheels
Rudrapur · onsite · Posted 11d ago
Sourced from
₹2.0L - ₹3.0L PA4–9 yrsfulltimeRudrapur
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Section · 01
About this role
Role & responsibilities
- Manage daily workshop operations and service targets.
- Ensure timely and quality vehicle delivery.
- Monitor customer satisfaction and resolve complaints.
- Manage technicians, service advisors and workshop staff.
- Control workshop productivity, efficiency and profitability.
- Ensure proper warranty and insurance claim processing.
- Monitor spare parts, tools and workshop inventory.
- Maintain Tata Motors standards, SOPs and safety compliance.
- Track service revenue, labour sales and retention.
- Conduct regular team reviews and performance monitoring.
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Perks and benefits
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Section · 02
Skills
Service ManagementAftersalesWarranty ManagementWarranty HandlingCustomer Satisfaction IndexAfter Market ServiceField ServiceTechnical ServicesService OperationsAfter Sales Support