Service Manager

COMPETENCY BASED JOB DESCRIPTION

Position Title: Manager Service

Reports To : Head Service

Location: Bangalore

Department: Service

Minimum Qualification :Diploma / B.Tech in Electronics

Minimum Work Experience: 5 years as Manger service of a reputed Power electronics UPS company

Team strength handled Minimum 25 engineers

Job Purpose

Responsible for ensuring the efficient and effective delivery of high-quality service to customers, driving customer satisfaction, achieving operational excellence, and contributing to overall business growth within the state. Leads a team of service professionals, manages resources, and implements strategies to optimize service delivery and performance.
Primary Responsibilities
Oversee and manage all service delivery operations within the Karnataka state
Monitor and analyze service performance metrics response times -TAT, customer satisfaction, Service & AMC revenue , Implement improvements

Achieve the service revenue and its collection targets
Manage and optimize resource allocation (personnel, equipment, tools) to meet service demands effectively
Manage the ASP / sub contractors appointments and their mode of operation
Develop and implement strategies to improve service efficiency, productivity, and cost-effectiveness

Ensure Team has following the company policies and regulations Ensure the Daily productivity in filed service and keep on improve
Conduct performance reviews, provide feedback, and identify development opportunities for team members
Develop and manage the service budget for the state, ensuring cost-effectiveness and efficient resource utilization
Monitor and control service expenses
Prepare and present regular reports on service performance, key metrics, and initiatives to senior management

Manage inventory related to service parts and equipment, as needed


Minimum Qualification: Diploma / B.Tech in Electronics