Job Summary
Service Manager responsible for delivering high quality airline digital solutions using Angular versions nine to twelve Spring Boot microservices and core Java within a hybrid work model. Role focuses on ensuring stable secure and scalable applications that support airline operations enhance traveler experiences and align with enterprise service management standards for global clients.
Responsibilities
Manage end to end delivery of airline digital services built on Angular versions nine to twelve Spring Boot microservices and core Java ensuring adherence to scope quality and timelinesCoordinate hybrid working teams to maintain stable and resilient airline applications that support reservations ticketing and operational workflowsMonitor service performance metrics and incident trends to drive continuous improvement in availability response time and customer satisfaction for airline partnersOversee backlog grooming sprint planning and release coordination for frontend and backend components within a microservices ecosystem supporting airline processesDrive root cause analysis for critical production issues in Angular and Spring Boot services and ensure permanent fixes with minimal disruption to airline operationsCollaborate with airline domain experts to translate flight operations reservations and loyalty program needs into technical service enhancementsAlign application changes with enterprise architecture guidelines security standards and regulatory expectations relevant to airline business functionsCoordinate with infrastructure and DevOps teams to optimize deployment pipelines logging and monitoring for cloud ready microservices supporting airline workloadsGuide developers in applying best practices for core Java coding Angular component design and Spring Boot configurations to deliver maintainable and testable codebasesEngage with business stakeholders to prioritize service requests defects and enhancements based on operational impact and revenue sensitivity in airline journeysPrepare and maintain service documentation including runbooks support models and release notes tailored to airline client needs and compliance demandsTrack and manage service level agreements and operational level agreements ensuring that airline customers experience reliable applications in line with contractual commitmentsReport service health risks and mitigation plans to management while highlighting how reliable airline platforms improve traveler trust and operational efficiencyCoordinate day shift operations in a hybrid model ensuring clear handoffs documentation and communication across onsite and remote team membersQualifications
Combine eight to ten years of experience in application development or service management with a strong focus on enterprise scale solutionsDemonstrate advanced proficiency in Angular versions nine to twelve including component based design reactive forms state handling and performance optimization for complex user journeysApply expert level skills in Spring Boot and microservices design including RESTful API development configuration management and resilience patterns suited for airline systemsUtilize strong core Java skills including collections concurrency exception handling and unit testing to deliver robust backend servicesShow proven experience working in airline domain covering reservations inventory management check in departure control or loyalty programs to design relevant solutionsUse practical knowledge of hybrid work environments and agile delivery methods to coordinate distributed teams and maintain consistent service outcomesExhibit strong problem solving and communication abilities to collaborate with cross functional stakeholders and articulate how technology improvements enhance airline customer experiences
