Service Manager
Classic Floorings & Interiors Pvt. Ltd. · Bengaluru · onsite · Posted 40d ago
Undisclosed8–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Ensure smooth installation and Effective Execution of Service.
- Schedule service appointments and allocate resources efficiently for the projects
- Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates.
- Collaborate and coordinate with the sales and operations teams to ensure smooth service delivery of the products to the client site.
- Maintain accurate service records, including details of service requests, resolutions, feedback, etc.
- Identify opportunities to improve service processes and efficiency.
- Achieve a customer satisfaction score of at least 90% based on feedback and surveys.
- Respond to client inquiries and communication within stipulated SLA.
- Look for opportunities to continuously improve the process for better efficiency and customer satisfaction.
- Capable to Handle the Team
- Knowledge related to CRM & ERP
Sourced from naukri
Skills
Service ManagementService Operations
About Classic Floorings & Interiors
Classic Floorings & Interiors Pvt. Ltd.
Building Material
105
employees
1995
31 years old
Mumbai
India
₹7.5L PA avg
Avg at Classic Floorings & Interiors
About
Classic Floorings & Interiors delivers integrated flooring solutions across various materials, emphasizing quality and sustainability in addressing diverse client requirements.
Industries
Building Material
Employee ratings
10 reviews
3.2/ 5
Culture
2.9
Career growth
2.7
Work-life
3.5
Employees rate it well for
Work-Life Balance34Skill Development33
Find them on