Service Manager
Kakatiya Toyota · Khammam · onsite · Posted 43d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
- Job Description(JD) :Ensure that the Service Department contributes to CS by providing optimal customer care.
- Increase customer market share.
- Meet dealerships sales goals (various).
- Establish Yearly Staff Training Targets
- To prepare and submit accurate KPI report by end of every month.
- Identify potential Service Service Parts marketing opportunities.
- Audit review General Tools and Equipment maintenance register every month.
- Audit review open and closed RO on a daily basis.
- To monitor audit Toyota Warranty Claims on monthly basis.
- Ensure Safety 4S in workshop, and customer vehicle care
- To audit the results of Quality Control Inspections
- To monitor FIRs sent to TKM
- Attend all new model-training courses and conduct in-house training for all technicians.
- Audit ensure all required Special Service Tools are available and in good working order.
- Conduct regular Technician meetings
- To conduct regular internal meets between parts, service sales.
- Monitor, record and identify the causes of vehicle carryovers Repeat repairs
- Monitoring product technical bulletins and repair manuals.
- Motivate the Customer Service Staff.
- Conduct Analysis of Market Competitors, Market Conditions Campaign Effectiveness.
- Advise SAs possible sales and profit opportunities
Ensure TQS TSM standards are always maintained Qualifications
Degree or any pG
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCampaignCustomer CareService salesequipment maintenanceStaff trainingWarranty ClaimsSASQuality ControlAutomobilemaintenanceSalesmarketingtechnician