Service Manager

Service Manager- IHC India

About Royal IHC
Royal IHC is a global market leader in the construction of material handling equipment at sea. We are a renowned supplier of vessels and mission equipment for the dredging, offshore, defense, and mining industries.
IHC India is part of IHC's global network and represents our foothold in India. With multiple IHC-built vessels and equipment operating across India's rivers and seas, there is a continuous demand for services, spare parts, upgrades, and repairs. Our mission is clear: to be the preferred supplier of vessels, equipment, and services for the offshore,
dredging, and mining industries in India.

The Role
The Service Manager is responsible for managing and overseeing service operations across India with global responsibilities as required, ensuring effective planning and execution of service activities, maintenance, troubleshooting and support activities in line with the organizational requirement. The role serves as a key interface between customers, field service engineering teams and Royal IHC Headquarters in the Netherlands, ensuring our services and personnel align with established
technical standards, safety requirements and customer expectations.
As part of the IHC India service team, the Service Manager plays a critical role in strengthening IHCs service propositions, ensuring alignment with our international service team and supporting the
development of long-term customer relationships.

Key Responsibilities
Service Operations

Lead and oversee service operations including, maintenance, repair and troubleshooting activities.

Ensure service delivery is executed in line with defined timelines, scope, quality and operational requirements.

Plan, coordinate and monitor field service activities across locations, ensuring effective issue resolution via our IIdesk portal.

Monitor service performance metrics and take corrective actions to ensure consistent operational outcomes.

Technical Oversight & Continuous Improvement

Provide technical oversight and guidance on mechanical, electrical and hydraulic systems.

Lead diagnostics, root cause analysis and resolution of complex technical issues.

Drive continuous improvement initiatives to enhance service performance, operational efficiency and reliability.

Ensure standardization of technical practices and support knowledge sharing across service teams.

Develop new propositions with the international service team that can benefit our local customers.

Customer & Stakeholder Coordination

Act as the primary interface for customers on all service-related matters, ensuring clear communication and alignment on scope of work.

Coordinate effectively with internal teams and Royal IHC headquarters to ensure alignment with technical standards, processes and service priorities.

Manage customer expectations and support seamless execution of service activities.

Strengthen customer relationships through proactive engagement and timely resolution of service-related concerns.

Team Leadership, Safety & Compliance

Lead, manage and develop a team of service engineers and technicians, ensuring effective performance and capability building.

Ensure compliance with safety standards, company policies and operational procedures across all service activities.

Maintain a structured and disciplined work environment that supports consistent performance and effective execution.

Drive team accountability and ensure consistent performance across service operations.

Your Profile
18+ years of experience in service, repair maintenance or field engineering roles within marine environment.

Proven experience in managing service operations and leading technical teams.

Understanding of electrical, mechanical and hydraulic systems.

Exposure to international service operations and cross-cultural working environments.

Experience in customer-facing roles within the technical services.
In-depth knowledge of marine equipment, preferably ( Dredge , Cable lay and Pipe lay)

Strong leadership capabilities with a hands-on management style.

Proficiency in service operation planning, ERP systems and structured performance reporting.

Bachelor's degree in Electrical Engineering, Marine Engineering, Industrial Engineering or a related technical feld.

Master's degree (MBA or Service Management) is a plus.