Service Manager (Showroom)

1. Candidate Expectations

• Total Experience: 8-12 YearsRelevant Experience: Automobile / Two-Wheeler Service & Workshop ManagementCandidate Location: ChennaiSkills Mandatory: Service Management, Two-Wheeler ServiceCandidate Industry: Automobile / Two-WheelerDiversity: Not Specified

2. Education and Certification - Qualification:

• Graduate / Diploma Preferred

Specific Remarks:

• Strong experience in automobile/two-wheeler service operations and team management preferred.Certification: Not Specified

3. Detailed Job Description

• Manage day-to-day service and workshop operations.
• Lead, motivate and monitor Service Advisors, Technicians and workshop staff.
• Ensure timely and quality completion of vehicle servicing and repairs.
• Monitor workshop productivity, service targets and customer satisfaction.
• Handle customer complaints and ensure timely resolution.
• Ensure proper vehicle diagnosis and repair as per company standards.
• Monitor service bookings, job cards, billing and vehicle deliveries.
• Coordinate with the spare parts team for smooth service operations.
• Ensure workshop cleanliness, safety and process compliance.
• Track service revenue, productivity and overall operational performance.
• Prepare service performance reports and provide regular updates to management.

4. Key Skills

Service Management | Automobile Service | Two-Wheeler Service | Workshop Management |Service Operations | Team Management | Service Advisor Management | Technician
Management | Vehicle Diagnosis & Repair | Customer Relationship Management
| Customer Complaint Handling | Service Target Achievement | Workshop
Productivity | Service Revenue | Job Card Management | Billing & Vehicle
Delivery | Spare Parts Coordination | Quality Control | Safety & Process
Compliance | Service Reporting
5. Other Specific Remarks / Additional Requirements: Strong hands-on experience in two-wheeler service operations, workshop management, team handling, customer complaint resolution and service target achievement.