Service Manager - IoT Solutions

Job Summary

We are seeking a Service Manager to provide online technical support, troubleshooting, and remote commissioning for our IoT-enabled manufacturing equipment. This role ensures seamless system performance for customers while reducing downtime and providing proactive support.

Responsibilities

• Provide remote technical support for IoT devices, sensors, gateways, E-surveillance systems, and associated software platforms.
• Assist customers with installation, configuration, and setup through calls, video sessions, remote desktop tools, or field visits.
• Troubleshoot and resolve hardware, firmware, sensor-related, and network issues within defined SLAs.
• Carry out diagnostics and coordinate with the repair team to complete repair and replacement activities for faulty devices, ensuring timely service restoration.
• Address and resolve client queries promptly to ensure complete customer satisfaction.
• Collaborate with Product, QA, and RD teams to escalate and resolve complex technical issues.
• Maintain detailed support tickets, service logs, issue reports, and repair documentation for internal tracking and compliance.
• Conduct training sessions for customers and internal teams on system operation, preventive maintenance, and troubleshooting best practices.
• Proactively monitor system health and E-surveillance performance, recommending preventive and corrective actions to minimize downtime.
• Support continuous improvement initiatives by sharing feedback on recurring issues and customer pain points.

Requirements

• B.E./B.Tech in Electronics, Electrical.
• 3-8 years of experience in remote support, service, or commissioning for IoT automation systems.
• Understanding of Electrical, Electronics, and communication concepts.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage multiple remote support cases.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.