Service Manager - HVAC

Role & responsibilities

• Lead and manage the complete HVAC service team - service engineers and supervisors - across all AMC and maintenance contracts in Hyderabad
• Plan, schedule and oversee preventive maintenance (PPM) visits for all AMC clients - ensuring 100% SLA compliance and zero missed visits
• Manage breakdown and reactive maintenance calls - allocate technicians, track resolution time and close all complaints within committed SLA windows
• Build and maintain strong client relationships across all service accounts - conduct periodic client review meetings and satisfaction assessments
• Coordinate with OEM service teams (Mitsubishi Electric, LG, Hisense, Daikin, Carrier) for warranty support, spare parts procurement and technical escalations
• Maintain all service documentation - AMC registers, PM checklists, service reports, breakdown logs and spare parts inventory
• Prepare monthly service performance reports for the MD - SLA metrics, complaint trends, renewal status and revenue tracking
• Drive AMC contract renewals and identify upselling opportunities within the existing client base
• Recruit, train and evaluate service team members - build a competent, accountable and motivated service workforce
• Ensure all field operations comply with company safety standards and quality procedures

Preferred candidate profile

• 5 to 10 years of experience in HVAC service management or field service operations
• Deep technical knowledge of VRF/VRV systems, chilled water plants, DX systems, AHUs, FCUs and commercial HVAC
• Proven experience managing AMC contracts and service teams across multiple client sites simultaneously
• Strong client relationship management and communication skills - English and Telugu
• Ability to diagnose complex HVAC system faults and guide technicians to resolution
• Familiarity with OEM service processes for leading brands
• Proficiency in MS Office - Excel-based tracking, reporting and SLA dashboards
• Diploma or B.E./B.Tech in Mechanical or Electrical Engineering
• Two-wheeler or four-wheeler with valid driving licence

GOOD TO HAVE

• Prior experience managing hospital, data centre or mission-critical HVAC service contracts
• Knowledge of BMS and building automation systems
• Prior AMC renewal and service sales experience

WHY JOIN ARIAL ENGINEERING

• Senior leadership role with direct MD reporting and full ownership of the service function
• Manage a growing AMC portfolio across Hyderabad's most prestigious institutions and commercial buildings
• Competitive compensation with incentives linked to AMC renewals and service performance
• Work with premium OEM partners - Mitsubishi Electric, LG, Hisense and more