Service Manager- ERP/ Customer Support

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Service Manager ERP / Customer Support

Location: Noida
Experience: 1-4 Years
Job Type: Full-Time | On-Site

Working Days: Monday to Saturday

About Accevate Technologies

Accevate Technologies is a software development company providing end-to-end software solutions designed specifically for educational institutions. Our ERP platform manages key institutional processes including admissions, fee management, transport, attendance, library, timetable, examinations, payroll, communication and academic operations.

Job Summary

We are looking for a Service Manager to manage service operations, customer relationships, and service quality. The ideal candidate should have strong communication, problem-solving and customer-handling skills, along with knowledge of ERP/CRM and service management.

Key Responsibilities

• Manage day-to-day service operations and ensure timely service delivery.
• Build and maintain strong relationships with clients.
• Monitor service KPIs including response time, resolution time and customer satisfaction.
• Handle escalations and resolve complex customer issues.
• Ensure timely completion of service requests, work orders and documentation.
• Coordinate with internal teams to improve service efficiency and customer experience.
• Prepare service performance reports for management.
• Identify and implement service improvement initiatives.
• Maintain service quality standards and customer satisfaction.

Required Skills

• 1-4 years of experience in Service Management, Customer Support or Service Operations.
• Knowledge of ERP and the education domain is preferred.
• Working knowledge of CRM tools.
• Strong customer handling and relationship management skills.
• Good communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Good knowledge of MS Office, especially MS Excel.
• Good email writing and presentation skills.

Preferred: Candidates with experience in ERP, EdTech, Education ERP, SaaS, or software support/service operations.