Service Manager - Chillers

Job description:

Chiller Service Manager responsible for providing post-sales support, guiding teams, and ensuring timely resolution of chiller-related issues. Managing customer interaction and meeting the plan on revenue and margins. Identifying and planning for technical / safety trainings for Carrier as well as dealer / sub con team.

Key Roles & Responsibilities:

• Responsible for driving the NPS for the customer segment handled
• On time SA renewal with plan price increase
• Adoption and usage of the SFDC functionalities
• Monitoring field hours for optimum productivity
• Identifying and planning for technical / safety trainings for Carrier as well as dealer / sub con team
• Keeping safety as prime objective
• Meeting the plan on revenue and margins
• Ensure the overdue are minimized (less than 15% of AR)
• AR management as per plan
• Digital initiatives to be adopted and implemented within the team
• Inventory forecasting