Service Manager (Bhubaneswar)

Operations Management

- Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises

- Responsible for high level of customer satisfaction in the region or unit

- Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery

- Accountable for making sure that individual target setting, and action planning takes place annually, and is followed-up in regular reviews (Field Operations Management Model FOMM)

- Accountable for cascading the FL and regional direction and targets to his/her team

- Accountable for making sure that individual targets are defined in the beginning of the year and adjusted if needed during the year

- Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives

- Accountable for following up the progress regularly

- Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented

- Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g. Supervisor Role and Mobility, Field Service Management, Field Operations Management Model etc.)

Service Sales

- Sets, communicates and follows received orders and monetary value sales targets according to market potential and FL unit guidelines

- Ensures in collaboration with FL repair sales manager that the correct offering and value propositions are available and used by operations team

- Accountable for his/her teams received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced Leadership / People management

- Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors

- Ensures adequate resources to achieve the short and long-term targets of maintenance operations team

- Drives employee engagement initiatives

- Accountable for developing the competences of the maintenance operations team Customer focus

- Actively works with customers to find ways to win with customers

- Coach team of supervisors, and technicians to be customer centric

- Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle.

What do we offer

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded