Service Manager at Cummins Dealership

Roles and Responsibilities

• Manage service operations, ensuring efficient warranty handling and customer satisfaction index improvement.
  
• Oversee after sales support, including field service delivery and warranty management.
  
• Develop strategies to increase customer loyalty through effective communication and issue resolution.
  
• Collaborate with cross-functional teams to drive business growth and profitability.
  
• Ensure compliance with company policies, procedures, and regulatory requirements.