BENGALURU · FULLTIME
Service Manager App Management
Softtek
Bengaluru · onsite · Posted 3d ago
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Undisclosed3–7 yrsfulltimeBengaluru
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Section · 01
About this role
Problem Manager
Responsable de identificar y gestionar las causas ra z de incidentes recurrentes o de alto impacto, coordinando su an lisis, seguimiento y eliminaci n definitiva para reducir recurrencia y afectaci n al servicio. El alcance contractual contempla gobernanza del proceso, registro y documentaci n de problemas, an lisis de causa ra z, seguimiento de problemas no resueltos y mejora continua.
- Identificar problemas a partir de incidentes recurrentes, tendencias y eventos de alto impacto.
- Coordinar y documentar an lisis de causa ra z (RCA) y definir acciones correctivas/preventivas.
- Administrar el backlog de problemas, priorizando por impacto, recurrencia y riesgo.
- Dar seguimiento a acciones con equipos t cnicos hasta su resoluci n y cierre, incluyendo la validaci n de que el problema no vuelva a presentarse.
- Generar Known Errors, Workarounds y documentaci n para alimentar la base de conocimiento.
- Analizar tendencias y proponer mejoras que reduzcan incidentes recurrentes.
- Coordinar revisiones peri dicas de problemas con las reas involucradas y mantener trazabilidad de responsables, compromisos y fechas.
- Medir la efectividad del proceso mediante indicadores de recurrencia, antig edad del backlog, RCA y reducci n de incidentes asociados.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceitsmIncident ManagementITILService ManagementCustomer SupportService Delivery Managementservice deliveryProblem managementChange ManagementAfter Sales ServicemanagementProject ManagementITIL Certified
Section · Company
About Softtek
Softtek
IT Services & Consulting
538
employees
1982
44 years old
Bangalore / Bengaluru, Karnataka
India
About
The talent and creativity of our professionals impact industries, hundreds of organizations and the lives of millions of people around the world.
Industries
IT Services & Consulting
Employee ratings
293 reviews
3.8/ 5
Culture
4.0
Career growth
3.2
Work-life
4.1
Employees rate it well for
Work Culture47Senior Management37Work Life Balance36Job Security29Work Environment23
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