Service Manager - 3 Wheeler EV

JD for Service Manager 2-Wheeler / 3-Wheeler

Company Summary

Vipar Auto FZCO was founded in 2013 with its headquarters in Jebel Ali Free Zone, Dubai as exclusive distributor and sourcing partner for Bajaj Auto Ltd. Today the company has trading and manufacturing operations in Cambodia, Myanmar, Indonesia, China and Singapore. Our partners include Bajaj Auto Ltd, Studds Helmets, CEAT and Repsol Lubricants.

The Spares / Services Manager will be responsible for providing overall leadership and direction to the service and spare part team.

Job Responsibilities:

• Lead and manage the regional service department and ensure workshops meet performance, quality, and customer service targets.
• Supervise service technicians and mechanics to ensure prompt resolution of customer complaints.
• Conduct regular audits at dealer locations to monitor and enhance service quality and customer satisfaction.
• Ensure timely ordering of spare parts and coordinate with the logistics team for on-time delivery.
• Oversee the availability, functionality, and testing of all service equipment, tools, and spare parts at workshops.
• Train and mentor local service staff and technicians.
• Act as the point of contact for customer grievances and ensure timely resolution.
• Coordinate scheduled service visits with customers and manage any changes efficiently.
• Support the Shop Supervisor in maintaining tools and service equipment.
• Report field failures and IRUs to Bajaj Auto /Management as needed.
• Maintain inventory accuracy and ensure data integrity in spare parts records.
• Ensure consistent performance management and disciplinary procedures across service teams.
• Support recruitment and effective on boarding of new team members.
• Ensure consistency across shift teams in effective, timely and fair performance and disciplinary feedback and documentation;
• Lead service team members to excel and provide excellent customer service.
• Assist as needed in interviewing and hiring of new employees. Conduct effective on boarding of new employees;

JOB REQUIREMENT

• Bachelor's Degree or equivalent experience.
• 7-10 years in after-sales experience of three-wheeler
• Experience in African market will be added advantage
• Knowledge of MS Office (Excel, Word, PowerPoint)
• Ability to work independently, manage time under minimal supervision to accomplish expected work tasks.

Regards,

HR Team

Vipar Auto