Service Management Professional
Lakshmi Machine Works · Delhi · onsite · Posted 57d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
- Support the SIC in Implementing service strategies to achieve organizational objectives
- Implement business plan and strategy for respective areas in the respective zone in alignment to the organizational strategy, vision and goals
- Support the SIC in ensure leveraging of synergies to increase sales volume across the machine, services and spares, by ensuring a healthy information flow and governance on these functions
- Achieve service target and provide guidance to sales engineers for good performance and achieving expected targets.
- Evaluate and research on customer demands by analyzing feedback from internal as well as extra sources to deliver premium customer experience
- Building and maintaining strong relationships with key stakeholders, including customers, suppliers and internal departments, to ensure smooth delivery of service and spare parts.
- Continuously assess customer complaints and requests and provide timely and effective solutions aligned with the clients' needs
- Ensure machine commissioning with in target period with signing of commissioning report
- Closing service request with in the target period 90% complaint closing on same day with signing of service report
- Carry out preventive maintenance warranty / ASC as per the guidelines
- Generating service revenue through non warranty service , Annual service contract as per target.
- Arrange to send ASC quote to customer after expiry of warranty period and follow up for ASC Order
- Generating spares enquiry during service visit and achieve target.
- Arrange for quotation from HO spares dept.
- Ensure targeted Hit Ratio from enquiry to sale for spares business
- Achieving revenue of ASC / Spares as per monthly target
- Ensure adherence to business excellence processes and procedures in all activities related to the department
- Suggest and use of latest technologies and tools for market analysis and, CRM, Dashboarding and real time reporting for service
- Use of technology to automate and enhance efficiency of the service process
Sourced from naukri
Skills
Customer ExperienceQuotationService ManagementcrmService RequestBusiness ExcellenceDashboardingmarket analysisMachine CommissioningCustomer ComplaintsResearchmaintenanceSalesPreventive Maintenance
About Lakshmi Machine Works
Lakshmi Machine Works
Industrial Machinery
3.6k+
employees
1962
64 years old
Coimbatore, Tamil Nadu
India
₹6.3L PA avg
Avg at Lakshmi Machine Works
About
Lakshmi Machine Works Limited is a leading manufacturer of industrial machinery like CNC machines, Textile Machinery, Foundry Castings & Aerospace Components.
Industries
Industrial MachineryImport & ExportManufacturing
Employee ratings
10 reviews
3.9/ 5
Culture
3.8
Career growth
3.5
Work-life
3.5
Employees rate it well for
Job Security39Overall Company39
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