Service Management Lead

Project Role : Service Management Lead


Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda


Must have skills : Infrastructure Service Management


Good to have skills : Change Management, Incident Management, Problem Management
Minimum
7.5 year(s) of experience is required


Educational Qualification : 15 years full time education

Role : Service Management Lead

Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.

Must have Skills : Service Management Governance Good to Have Skills : Infrastructure Service Management

Job Requirements : Key Responsibilities : SIAM proactive demand for IM, MIM, SM Technical Experience : Experience in Incident/Request/Major Incident and Service Management

Professional Attributes : Good written and verbal communication skills

Educational Qualification: Graduate or above



Qualification 15 years full time education