Service Management Lead

 About The Role  



Project Role :Service Management Lead




Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda


Must have skills :Site Reliability Engineering



Good to have skills :NA
Minimum

7.5 year(s) of experience is required



Educational Qualification :15 years full time education




Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead project delivery and ensure successful outcomes- Manage contract negotiations and service agreements- Develop and maintain relationships with key stakeholders Professional & Technical


Skills:

-

Must To Have


Skills:

Proficiency in Site Reliability Engineering- Strong understanding of IT service management principles- Experience in project management and contract negotiation- Knowledge of shared service coordination- Hands-on experience in stakeholder management- Familiarity with strategic agenda development

Additional Information:- The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering- This position is based at our Bengaluru office- A 15 years full-time education is required

 Qualification 15 years full time education