Service Management Lead
Tata Consultancy Services · Bengaluru · onsite · Posted 24d ago
About a minute. You'll make an account on the way through.
About this role
TCS Hiring!!!
Role & responsibilities
We are seeking an experienced Service Management Lead with strong Infrastructure Management expertise to lead IT service delivery, operational excellence, and service governance across enterprise infrastructure environments.
Key Responsibilities
Service Management & Governance, Infrastructure Operations, Incident & Problem Management, Vendor & Stakeholder Management, Service Transition & Change Management, Compliance & Request Management.
Required Skills & Experience
ITIL, ServiceNow, Windows/Linux, VMware, AD, Networking, Storage, Backup, Monitoring tools, leadership and stakeholder management.
Key Performance Indicators
SLA achievement, uptime, MTTR, change success rate, CSAT, vendor performance.
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About TCS
Tata Consultancy Services
IT Services & Consulting
608.0k+
employees
1968
58 years old
Mumbai, Maharashtra
India
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