Service Management Lead/ Specialist

Dear Candidate,

We are scheduling a walk-in drive on Tuesday, 25th August 2026 b/w 10:00am to 2:00pm IST.

if you are interested, pls share your resume at [email removed], will share the timing and venue details with you.

Mandatory skills - Service management- Incident management/ Change management/ problem Management/ ITSM transition Mgmt.

Role and Responsibility :

Oversees, facilitates, and administers ITIL based service support on a 24x7 basis
Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
Compiles, analyses and reports statistical data and trends relating to service level compliance and operational effectiveness Leads the account and work towards building Client relations Focus on Gaps and Process improvements Suggest and share ITIL Best practices and help implement the same
Adapts communication techniques for audiences at multiple internal and external levels

- Monitor alerts and manage the Critical Incidents from SM perspective and not technical
Manages vendor relationship
- Allocates work and mentor others

Requirements:
5+ years of relevant experience or equivalent combination of education and work experience.
- Strong understanding of ITIL processes and principals - Leadership skills- Experience with handling multiple accounts- Knowledge of ITIL Tools
- Strong verbal and written communication skills
- Strong ability to create and document processes
- Competencies in conflict resolution, customer service, facilitation, executive presentation

Regards.

Dimple