Service Level Manager
Thought Focus · Not specified · onsite · Posted 69d ago
Not disclosed10–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Position : Service Level Manager – ITIL & ITSM Operations
Experience - 10-12 Years
- 10-12 years of experience in ITSM, Production Support, or Service Operations.
- Strong expertise in ITIL Service Management and Service Level Governance.
- Hands-on experience with ServiceNow ITSM and workflow automation.
- Experience with AppDynamics (AppD), SigNoz, and other APM solutions.
- Strong knowledge of Grafana, Prometheus, Application Insights, Splunk, and SCOM.
- Experience with PagerDuty, event management, and escalation orchestration.
- Expertise in observability, monitoring strategy, and operational analytics.
- Experience in tool consolidation, monitoring transformation, and AIOps adoption.
- Strong stakeholder management, executive reporting, and vendor governance skills.
- Exposure to Banking, Financial Services, Digital Payments, Cloud Operations, or SRE environments is preferred.
Sourced from foundit
Skills
AIOps adoptionescalation orchestrationmonitoring transformationobservability monitoring strategyService Level Governancetool consolidationPrometheusGrafanaAppDpagerdutyappdynamicsServicenow Itsmworkflow automationApplication InsightsSCOMOperational AnalyticsItil Service ManagementSignozSplunkEvent ManagementAPM Solutions
About Thought Focus
Thought Focus
IT Services & Consulting
1.5k+
employees
2004
22 years old
Bangalore / Bengaluru, Karnataka
India
₹13.8L PA avg
Avg at Thought Focus
About
A consulting and software engineering firm addressing business and technology challenges across multiple industries.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.3/ 5
Culture
2.6
Career growth
2.2
Work-life
2.8
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