Service Lead SAP Analytics

We are looking for a leader who can shape the service management of analytics on AstraZeneca's new SAP analytics stack.

The Axial program is replacing seven legacy SAP ECC systems with one S/4 HANA system. As part of that implementation, we are re-engineering 1,500+ processes for 20,000+ users. We are also building a brand-new SAP analytics stack using SAP Datasphere and SAP Analytics Cloud. We have an ambitious vision for rolling out high quality industrialised analytics for critical use cases, alongside brilliant self-serve capabilities. The first release will be in Q4 2025. We need an experienced leader who can take the stack into service, shaping ways of working and processes. You need to be a forward-looking leader who deliver world class service on the stack.

Initially activities will be rather prosaic, including service introduction, business readiness assessments. In time the potential for transformative change is significant: automating change management processes; transparent SLA monitoring; integrating service management, quality and release management; digitising incident management.

Essential experience and skills:

• In depth knowledge of service management (processes, metrics, standards etc).
• Great comms skills.

Desirable experience and skills:

• Service management qualifications,
• Enterprise scale systems running 24x7 globally,
• Globally distributed teams and customers,
• Regulatory frameworks (EU AI Act, GxP, SOX, GDPR)
• Strong influencing skills,
• Pharmaceutical industry experience
• Experience of manufacturing, supply chain, distribution,
• Experience of finance processes (R2R, P2P, O2C etc),
• SAP Datasphere, SAP Analytics Cloud,
• Team leadership and team building.