Service Information Specialist

Job Summary What You Will Do

• Develop Service information for delivery via the Service Information System (SIS) to dealers and customers worldwide for servicing Caterpillar Machines.
• Utilize the ACM (Advanced content management) system and graphics tools to develop Service Information and graphics supporting New Product Introductions (NPI) and regular Engineering changes.
• Perform complex research of engineering information using 3D Models in Vismockup/Creo/ICIDO, PRWB and SIS2.0 and collaborate with Product groups and Engineering teams globally for service information content development.
• Ensure all service information is created accurately, participate in process improvement efforts and follow authoring standards.

Additional Information

• This position is in Chennai, India
• Must be able to travel up to 10% (includes some international travel)

What You Will Have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.
• Data Gathering Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Background / Experience Top Candidates Will Also Have:

• Preferably BE/BTech - Mechanical / Production / Automobile / Electrical Engineering
• Experience repairing/servicing Caterpillar products or any Earth moving products.
• Good knowledge of reading and interpreting Engineering drawings, experience in 3D modeling tools.
• Self-driven, able to complete the task given with less supervision.
• Good mechanical/electrical aptitude.

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