Service Governance Reporting & Data Management @ Mumbai Powai

Location:-Powai,Mumbai

Exp-5+yrs

Workmode:-Hybrid

Role & responsibilities

Position Overview

This position would support the CIO Business Management team as an individual contributor focused on delivering comprehensive reporting and insights (50%), creating service governance frameworks (30%), and support TBM operations (20%).

The role requires a seasoned professional who can independently build service governance framework, produce executive-level analytics, ensure data integrity across multiple platforms (Apptio, ServiceNow, Power BI/Tableau), and having developed Service Governance Framework in other organizations. This person must hit the ground running in a complex, multi-stakeholder financial services environment, serving audiences ranging from C-suite executives to technical teams.

Core Responsibilities

Description for TBM Reporting & Governance

Service Governance Reporting & Data Management Reporting & Business Intelligence

• Management Reporting & Insights (50% - PRIMARY FOCUS)
• Service Governance & Compliance (30%)
• TBM Operations & Data Management (20%)
• Executive Reporting: Implement framework and structure for weekly, monthly, and quarterly reports for CIO, C-suite, IT leadership, business units
• Multi-level Dashboards: Develop executive dashboards in Power BI and/or Tableau showcasing IT performance, cost optimization, service delivery, and TBM metrics
• Business Intelligence: Transform raw data into actionable insights with trend analysis, variance explanations, and recommendations
• Value Narrative Development: Translate technical metrics into business value stories that resonate with different stakeholder levels
• Ad-hoc Analysis: Respond rapidly to senior management information requests with accurate, well-presented analysis
• Reporting Automation: Drive automation initiatives to eliminate manual reporting processes and improve data refresh cycles
• Quality Assurance: Ensure consistency, accuracy, and professional presentation across all reporting deliverables
• Service Management Maturity: Document and standardize the roles & responsibilities, including training sessions for our Service Managers
• BAU Governance Reporting: Support for new requirements to stand up and operationalize governance forums for CIO BM senior management
• Service Governance Documentation: Build service governance documentation, frameworks, policies, and procedures
• Stakeholder Mgmt. & Collaboration: Ability to collaborate with varied stakeholders to drive the change agenda and maturity to manage senior stakeholders who have diverse requirements and build consensus on a solution that is in the best interest of the organization
• Compliance & Metrics: Ensure adherence and compliance with governance framework; track and report service metrics
• Data Quality Checks: Implement and execute monthly / quarterly data quality checks; drive closure on breaks and pending inputs
• Service Catalog: Ensure service catalog and CMDB accuracy; and mapping with downstream applications
• Standardization: Standardize job families, roles, and responsibilities aligned with CIO principles
• Action items: Document governance decisions with action item tracking to closure
• Change Management: Support change impact assessments for IT initiatives
• Data Validation & Recon: Support TBM Program Lead with data validation and reconciliation across Apptio, ServiceNow, financial systems, and project tools

Data Management:

• Maintain master data for services, vendors, cost centers, & TBM taxonomy elements
• Analyze data management & cataloging requirements to support business management application improvements
• Business case development with cost analysis & TBM-aligned financial modelling
• Conduct current state analysis & identify gaps in service delivery framework & tooling
• Perform root cause analysis on data discrepancies and service performance issues
• Analytical Support: Provide analytical support for TBM-related strategic planning and decision-making
• Support Developers: Support application developers on data requirements related to building CIO dashboard and cost transparency initiatives

Preferred Certifications:

• ITIL Foundation or higher (can be obtained within first 6 months if not currently held)
• TBM Practitioner or TBM Analyst certification
• Business Analysis certification (CBAP, CCBA, or PMI-PBA)
• Six Sigma Green Belt or Lean certification
• Project Management (PMP, PRINCE2)
• Agile certifications (CSM, SAFe)

Professional Experience :-

• Minimum 8+ years in financial services, banking, or regulated industries (investment banking, asset management, or retail banking)
• Minimum 5 to 8 years in roles combining reporting/business intelligence, data analysis, and IT governance
• Proven track record creating executive-level dashboards and management reporting in large enterprise environments (5,000+ employees)
• Demonstrated experience working as vendor/contractor supporting CIO/CTO offices or senior IT leadership teams
• Experience in matrix organizations with complex IT landscapes and multiple stakeholder groups
• Understanding of Technology Business Management (TBM) framework and taxonomy
• Background in IT service management frameworks (ITIL, COBIT)

Core Technical Skills:

• Advanced Microsoft Excel: Complex formulas, pivot tables, VLOOKUP/XLOOKUP, macros, data modeling - expert level required
• Data Visualization Mastery: Power BI and/or Tableau - must demonstrate portfolio of executive dashboards created for senior leadership
• ServiceNow: Hands-on experience with reporting, CMDB, and service catalog modules
• SQL: Intermediate to advanced querying capabilities for data extraction, validation, and analysis
• Data Integration: Proven experience reconciling data from multiple source systems (ERP, ITSM, project management tools)

Preferred Technical Skills:

• Apptio TBM platform experience (strong plus but can be learned on the job with solid TBM framework knowledge)
• Process mapping tools (Visio, Lucidchart, or similar)
• Project management tools (MS Project, Jira, Smartsheet)
• Collaboration tools (SharePoint, Confluence, MS Teams)
• Knowledge/usage of AI-powered data analytics tools
• Python or R for advanced analytics"